Return & Refund Policy

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.

To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.

There are certain situations where refunds can be refused.

• Any item that is not in its original condition or has been damaged by your fault.
• Any item returned more than 30 days after you've received it.

Refunds
Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.

Return Label
The return label is customer's responsibility.

Exchanges
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.

Restocking fee
We are pleased to announce that we do not charge a restocking fee for returned items. Our goal is to make your shopping experience as hassle-free as possible and to ensure you are satisfied with every purchase.

Cancellation
Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Customer Remorse Returns: 
If you wish to return an item due to a change of mind or because of an ordering mistake, please note that you will be responsible for the actual costs of returning the product. We encourage you to review your order carefully before finalizing to ensure satisfaction with your selections.

Damaged Or Faulty Items:
We apologize for the inconvenience caused if you received a defective or incorrect item. Please provide clear photos of the issue, and we will cover the return shipping costs and arrange a replacement free of charge. Your satisfaction is our priority—contact us to resolve the matter promptly.

It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item if you post them without traceable shipping.

You can contact us using the information below:

Boutique Name: Lorina
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@lorina.co.uk
Tel: +31658816833

Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)

We aim reply to your e-mail within 1 day